Walmart Speeds Up In-Store Returns with Mobile Express Returns

Walmart Speeds Up In-Store Returns with Mobile Express Returns

When at the store, the customers then can scan a barcode with any compatible mobile electronic device and hand the returned items over at a dedicated lane of the customer service area, in what an executive at Walmart said would take only 30 seconds, or far less than what it now takes. Wal-Mart will also instantly credit customers for returns of some items without having to bring them back at all. The company announced earlier today that it will introduce Mobile Express Returns, an option on the Walmart app that allows customers to return products. Amazon.com Inc. recently partnered with Kohl's so that customers in Los Angeles and Chicago can drop off goods bought through Amazon at Kohl's stores, where employees, pack and ship those items back at no cost.

Mobile Express Returns is not the first time that Walmart has tried to accept returns for online items in stores, but Daniel Eckert, SVP, WalmartServices and Digital Acceleration, Walmart U.S., said that this will be a new system that will work much faster.

The new initiative is the retailer's "latest attempt to gain an edge over Amazon", Fortune reported.

Over the summer, Narvar, a post-purchase experience platform, polled 677 shoppers and found that 47 percent prefer to return online purchases to stores. "We didn't appreciate how sophisticated we had to be". This will include items damaged during delivery, or delivered not as described such as off foods and opened makeup.

Questions from analysts will likely focus on the status of Jet.com's integration as well as the new digital acquisitions and improvements to the supply chain.

Wal-Mart reportedly plans to accept in-store product returns within a minute.

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The company said the whole process should take about 35 seconds or fewer. They may also be used to assist the trader figure out proper support and resistance levels for the stock. But that's just the start.

With more than 4,700 stores, Walmart hopes to win over Amazon customers who chafe at the expense and time needed to exchange items.

We asked, and Walmart told us that it would not detail how it will monitor "keep it" returns for fraud.

"We use technology to help us spot irregular behavior", Erin Hulliberger of Walmart's corporate communications, said in an emailed response Monday to The News Tribune.

"We don't anticipate that its direct competitors in either the grocery or online only space will be able to duplicate this offer in the near-term, providing Wal-Mart with a competitive advantage and ability to both defend and take share", he wrote.

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