Fire Risk: Some HP Laptops Need Battery Replacements

Fire Risk: Some HP Laptops Need Battery Replacements

HP has announced a recall on batteries in select notebook and mobile workstations sold in recent years.

The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

"These batteries have the potential to overheat, posing a fire and burn hazard to customers", HP said in a statement.

The machines affected represent 0.1% of HP's computers sold globally between December 2015 and December 2017.

HP recalls computer batteries over fire risk
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The company will send those impacted by the fault a free battery replacement, as well as help organise an appointment to actually get it replaced.

Consumers should visit HP.com to check if their battery is included in the recall and for instructions on how to enable "battery safe mode".

HP went on to say that it would pick up the tab for authorized technicians to replace the batteries because many "are internal to the system, which means they are not customer replaceable". Numerous affected batteries are not customer replaceable, so will have to be replaced by HP technicians, the company said in a statement about the recall. HP says it "strongly recommends" using this mode if you're affected.

In addition, the company has pushed a BIOS update that puts affected batteries in "Battery Safety Mode", which allows the laptops to continue working without their batteries by connecting to an HP power adaptor.

More news: At least 12 injured after fire breaks out at Bronx building

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